Returns & Exchanges
Due to the perishable nature of our artisanal food products, we generally cannot accept returns, but we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full replacement or refund.
Document the Issue
Take clear photos of the damaged items or the incorrect products received, including the original shipping label and packaging.
Contact Support
Email our customer care team at [email protected] with your order number and the photos attached to initiate your claim.
Quality Review
Our team will review your request and coordinate with the independent maker to verify the issue within 2 business days.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing